Refund policy

Koko : Organic soaps, candles and skincare products are 100% natural and handmade. Although we strive for perfection there can be variations from batch to batch. This in no way affects the quality of your product. If you have ANY problems with your order please contact us as soon as possible via our email address 

We are confident that you will be pleased with your purchase but if you wish to return an item to us, please notify us by email and safely return the product within seven working days of receipt.

A full refund of the price paid for the item will be issued within thirty days of receipt provided the item is returned in its original condition: unused, in its original packaging and in a re-saleable condition. You will however be responsible for all delivery costs.

Our refund will not include the cost of post and packing and we cannot refund if the goods are part-used or damaged.

Please obtain proof of posting in the unlikely event that the item does not reach us.

If an item does not reach you in perfect condition, please contact us within seven days of receipt and we will arrange to replace your goods.

We will ask you to pack the item with care and return the faulty item. Upon receipt of the damaged item we will replace the goods.

For your peace of mind, we obtain proof of posting for all items sent to you and we request that you do the same for any item you return.