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The products you are buying from Koko : Organic are 100% natural and handmade. We strive for perfection but there can be variations from batch to batch ... this in no way affects the quality of your product.
If you have any problems with your order please contact us as soon as possible via our email address firstname.lastname@example.org or fill out the form below.
We are confident you will be pleased with your purchase but if you wish to return an item; please notify us by email and safely return your item within seven days of receipt. A full refund of the price paid will be issued providing the item is returned in its original condition; unused.
We cannot issue a refund if the goods are part-used or damaged.
If an item does not reach you in perfect condition, please contact us within seven days of receipt and we will arrange to replace your goods. We will ask you to pack the item with care and return the faulty item. Upon receipt of the damaged item we will replace the goods.
For your peace of mind, we obtain proof of posting for all items sent to you and we request that you do the same for any item returned to us.